Returns & Exchanges

Every Litborne bag is made to order from Mara’s drawings, so there is no stockroom to pull a replacement from — but we will always put things right. Here is how it works.

Cancellation

You can cancel within 1 hour of placing your order by emailing support@litborne.com. After that your bag has already gone into production and we can no longer cancel it. If you change your mind later, you can still return it under the policy below once it arrives.

Returns

You have 30 days from the day your order is delivered to return an item. Email support@litborne.com with your order number and the reason, and we will send you the return address and instructions.

  • Condition: the item must be unused, in its original condition and original packaging.
  • Return shipping: you cover the cost of sending it back. Original shipping charges are not refunded unless the item was faulty or not what you ordered.
  • Customized items (anything made with your own name or text) cannot be returned unless they arrive damaged or defective.
  • Refund: we inspect the return when it arrives and issue your refund within 5 to 7 business days to your original payment method. Your bank may take a further 2 to 8 business days to show it.

Exchanges

Want a different size, material or design? Email us within 30 days of delivery with your order number and the item you would like instead. The same condition rules as returns apply.

  • Because every bag is made to order, your exchange item is made fresh once we receive yours — allow the usual 7 to 9 days of making plus shipping time.
  • You cover return shipping and the standard shipping on the new item. If the new item costs more or less, we charge or refund the difference.

Damaged, defective or wrong item

If your bag arrives damaged, has a printing fault, or is not what you ordered, email support@litborne.com with your order number and a photo. We will replace it free of charge, or refund you if you prefer. You do not need to send the faulty item back unless we ask.

Discount codes and sale prices

Items bought with a discount code or during a sale are returnable and exchangeable exactly like everything else. Refunds are for the amount you actually paid.

Questions before you order? Write to support@litborne.com — we answer within 24 hours.