Shipping & Delivery

Payment

Checkout is handled by Shopify Payments and PayPal. We accept Visa, Mastercard and American Express. We never see or store your card details.

How long it takes

Every Litborne bag is made to order at our partner workshop from Mara’s drawings. Nothing sits in a warehouse waiting for you, which is why there is a short wait.

  • Getting started: up to 5 business days after your order (Monday to Friday, US Eastern time, excluding US postal holidays).
  • Making your bag: 7 to 9 days.
  • Shipping: see the options below.

Count on about two weeks from order to doorstep with standard shipping. During big sales and the holiday season it can take a few days longer. If you are ordering for a specific date, order the week you think of it and add a week for luck.

Shipping options

  • Standard: $9.99 for the first item, plus $4 for each extra item in the same order. Delivery in 8 to 10 business days after your bag is made.
  • Express: $79.99 for the first item, plus $39.99 for each extra item. Delivery in 3 to 5 business days after your bag is made.

Shipping is charged at cost. We do not offer free shipping, and we will not surprise you with a different amount at checkout.

We ship worldwide. We cannot deliver to US military bases (APO/FPO) at the moment.

Customs, duties and import fees

The price you pay at checkout is final. There are no customs charges, import duties or VAT to pay when your bag arrives.

  • United Kingdom: no UK VAT, customs or handling fee on delivery.
  • United States: no import duties or tariff fees on delivery. If sales tax applies in your state, it is shown at checkout before you pay.
  • Everywhere else: no customs or import fees on delivery.

More than 600 orders shipped so far, and not one customer has been asked to pay a customs fee. If a carrier ever asks you to pay anything on delivery, email support@litborne.com with your order number and a photo of the notice, and we will refund it in full.

Tracking

You will get an email with a tracking link the day your bag leaves the workshop. Allow 1 to 3 days for the carrier to scan the package before tracking events appear. If the tracking page looks empty, the carrier simply has not scanned it yet.

Lost packages

If the carrier confirms a package is lost, we will remake and reship your order, or refund it. Email support@litborne.com with your order number and we will take it from there.

Wrong or incomplete address

Please check your address at checkout. If a package comes back to us because the address was wrong, incomplete or unclaimed, we will email you and refund the item subtotal once the package arrives back. Shipping charges are not refunded in that case. If you ask the carrier to redirect a package after it leaves us, we cannot take responsibility for it after that point.

Damaged, defective or wrong item

If your bag arrives damaged, has a printing fault, or is not what you ordered, email support@litborne.com with your order number and a photo. We will replace it free of charge. You do not need to send the faulty item back unless we ask.

Refunds, once issued, take 2 to 8 business days to show in your account depending on your bank.